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How much should you charge your specialty coffee? Have you ever had trouble communicating with customers or were unsure of their expectations? Chicken rice = Great coffee?

Max, Aslam, and Sarah

Max, Aslam, and Sarah

In this episode #21, we are joined by two coffee friends from Singapore, Aslam the Director of Coffee, and Sarah Lee a full-time educator and coffee blogger.

We discuss barista-customer interactions in a coffee shop to dig deeper into what consumers actually want from a specialty coffee experience, and how businesses can bridge the communication barrier to deliver better service to their customers.We also get a glimpse into the Singapore coffee community, and how coffee roasters operate in one of the smallest countries in the world with an extremely saturated market.

I’M NOT A BARISTA is always exploring directions to improve communication between coffee businesses and their customers to create a more cohesive community for everyone.

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