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At I’M NOT A BARISTA, our mission is to make a real impact on the coffee community through our not-for-profit initiatives. As we strive to offer high-quality products to enhance your coffee experience, we maintain a fair but strict return and refund policy to continue our mission effectively.

 

Returns

Our return policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange. Items must be unused and in the same condition that you received them, including original packaging.

For any claims regarding misprinted, damaged, or defective items, please submit them within 4 weeks after the product has been received. For packages lost in transit, claims must be submitted no later than 4 weeks after the estimated delivery date. Errors on our part will be covered at our expense.

If you receive a returned shipment, we will contact you via Instagram or email. Unclaimed returns will be donated to charity after 4 weeks.

 

Address and Shipping Issues

Wrong Address: If an address is insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once an updated address is confirmed.

Unclaimed Shipments: Shipments that go unclaimed are returned to our facility. You will be liable for the cost of reshipment to yourself or your end customer.

Returned by Customer: We do not refund orders for buyer’s remorse, and most of our products are personalized and therefore cannot be resold. Size exchanges are at your expense and discretion. A new order must be placed for an updated size at your expense.

 

Refunds (if applicable)

Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, it will be processed, and a credit will automatically be applied to your original method of payment within a few working days.

 

Cancellations

Orders not yet shipped can be canceled, but all credit card and processing fees will be subtracted from the refund amount. Pre-order items are generally ineligible for cancellation unless specified otherwise.

 

Late or Missing Refunds

If you haven’t received a refund yet, recheck your bank account, then contact your credit card company and bank. If after all these steps you still have not received your refund, please contact us.

 

Warranty

We offer a warranty for any manufacturing defects or malfunctions. This is 1 year from the date of delivery for home use and 3 months for commercial use. Accessories have a 30-day warranty. This does not cover normal wear and tear or misuse.

 

Exchanges

We only replace items if they are defective or damaged. To arrange for an exchange, please contact us with the details.

 

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning the item. These costs are non-refundable. High-value items should be returned using a trackable shipping service or with shipping insurance.

 

Refund Policy Regarding Unpaid Import Tax and Related Fees

If any import tax or other related charges assessed by your local customs are not settled/paid by you, it will unfortunately result in the goods being returned to our warehouse. Given the complex nature of international shipping, and the varied laws across different countries, handling such returns can be a challenging and costly process.

In line with this, we want to inform you that we will only consider refund requests for these returned products after all associated return fees are fully covered by the customer. These costs include but are not limited to: import tax, warehouse processing fees, shipping fees, taxes, duties, et al. These charges must be settled before any refund request will be processed.

 

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU on consumer rights, the right of withdrawal may not be provided for personalized goods, therefore we reserve the right to refuse returns at our sole discretion.

This Policy is governed and interpreted according to the English language, regardless of any translations made for any purpose whatsoever.

We appreciate your support of I’M NOT A BARISTA and our mission. Your understanding and compliance with our refund and return policy help us continue our charitable activities and provide assistance to coffee people in need. Please contact us with any further questions or concerns.