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These terms and conditions

These terms and conditions outline the rules and regulations for the use of Barista Limited’s Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use I’M NOT A BARISTA if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing I’M NOT A BARISTA, you agreed to use cookies in agreement with the Barista Limited’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Barista Limited and/or its licensors own the intellectual property rights for all material on I’M NOT A BARISTA. All intellectual property rights are reserved. You may access this from I’M NOT A BARISTA for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from I’M NOT A BARISTA
  • Sell, rent or sub-license material from I’M NOT A BARISTA
  • Reproduce, duplicate or copy material from I’M NOT A BARISTA
  • Redistribute content from I’M NOT A BARISTA

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Barista Limited does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Barista Limited,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Barista Limited shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Barista Limited reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Barista Limited a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Barista Limited; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Barista Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Barista Limited’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


General Return and Refund Policy

At I’M NOT A BARISTA, we understand that each of our products has unique features and requirements. Therefore, we have tailored different return and refund policies for our MOMENTEM grinder and other products offered by I’M NOT A BARISTA.



Our return policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange. Items must be unused and in the same condition that you received them, including original packaging.

For any claims regarding misprinted, damaged, or defective items, please submit them within 4 weeks after the product has been received. For packages lost in transit, claims must be submitted no later than 4 weeks after the estimated delivery date. Errors on our part will be covered at our expense.

If you receive a returned shipment, we will contact you via Instagram or email. Unclaimed returns will be donated to charity after 4 weeks.


Address and Shipping Issues

Wrong Address: If an address is insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once an updated address is confirmed.

Unclaimed Shipments: Shipments that go unclaimed are returned to our facility. You will be liable for the cost of reshipment to yourself or your end customer.

Returned by Customer: We do not refund orders for buyer’s remorse, and most of our products are personalized and therefore cannot be resold. Size exchanges are at your expense and discretion. A new order must be placed for an updated size at your expense.


Refunds (if applicable)

Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, it will be processed, and a credit will automatically be applied to your original method of payment within a few working days.



Orders not yet shipped can be canceled, but all credit card and processing fees will be subtracted from the refund amount. Pre-order items are generally ineligible for cancellation unless specified otherwise.


Late or Missing Refunds

If you haven’t received a refund yet, recheck your bank account, then contact your credit card company and bank. If after all these steps you still have not received your refund, please contact us.



We offer a warranty for any manufacturing defects or malfunctions. This is 1 year from the date of delivery for home use and 3 months for commercial use. Accessories have a 30-day warranty. This does not cover normal wear and tear or misuse.



We only replace items if they are defective or damaged. To arrange for an exchange, please contact us with the details.


Shipping for Returns

You will be responsible for paying for your own shipping costs for returning the item. These costs are non-refundable. High-value items should be returned using a trackable shipping service or with shipping insurance.


Refund Policy Regarding Unpaid Import Tax and Related Fees

If any import tax or other related charges assessed by your local customs are not settled/paid by you, it will unfortunately result in the goods being returned to our warehouse. Given the complex nature of international shipping, and the varied laws across different countries, handling such returns can be a challenging and costly process.

In line with this, we want to inform you that we will only consider refund requests for these returned products after all associated return fees are fully covered by the customer. These costs include but are not limited to: import tax, warehouse processing fees, shipping fees, taxes, duties, et al. These charges must be settled before any refund request will be processed.


Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU on consumer rights, the right of withdrawal may not be provided for personalized goods, therefore we reserve the right to refuse returns at our sole discretion.

This Policy is governed and interpreted according to the English language, regardless of any translations made for any purpose whatsoever.

We appreciate your support of I’M NOT A BARISTA and our mission. Your understanding and compliance with our refund and return policy help us continue our charitable activities and provide assistance to coffee people in need. Please contact us with any further questions or concerns.

Return and Refund Policy for MOMENTEM Grinder

At I’M NOT A BARISTA, we strive to ensure that each MOMENTEM grinder meets the highest standards of quality and functionality. Due to the high value and intricate craftsmanship of our grinders, our MOMENTEM return and refund policy is designed to honor our commitment to quality while respecting the complexities involved in the production and delivery of our products.


Appearance and Cosmetic Imperfections: We do not offer refunds for minor cosmetic imperfections that do not affect the functionality of the grinder. These include, but are not limited to, slight oxidation, coating wear off, or other superficial marks. Once the original packaging has been opened, it becomes challenging to discern whether such imperfections occurred during manufacturing or post-delivery handling.


Oxidation Coating and Manufacturing Marks: Our MOMENTEM grinders are designed with the utmost attention to detail and quality. As part of the manufacturing process, the metal components of the grinder undergo an oxidation coating treatment to enhance durability and aesthetics. Due to the nature of this process, it is normal to find at least two small marks on the interior of the grinder body. These marks are a result of the coating application and are an unavoidable aspect of the manufacturing method.

Please understand that these minor cosmetic marks are strictly internal and do not affect the functionality or the external aesthetics of your grinder. They are standard across all units and should be considered a part of the unique manufacturing process of your MOMENTEM grinder.


Policy on Cosmetic Imperfections: Given the technical necessity of these marks and their non-impact on grinder performance, requests for returns or refunds based on the presence of these standard oxidation marks will not be accepted. We ensure that these imperfections do not compromise the quality or the intended use of the product.

We appreciate your understanding that these characteristics are inherent to the production of high-quality metal components and do not constitute defects. This understanding is crucial in ensuring that we can continue providing you with a product that meets both your and our standards for quality and performance.


Functional Issues: For functional defects that significantly impact the grinder’s operation, such as serious misalignment, we will consider a refund or replacement on a case-by-case basis. To qualify for a potential refund:

  • Issues must be reported within one week of receiving the grinder.
  • The product must be kept in its original condition and packaging.


Damage from Misuse: We cannot offer refunds for damages resulting from misuse or accidents post-delivery, such as drops or improper handling that result in misalignment or aesthetic damage.


Procedure for Reporting Issues: If you encounter a functional issue, please contact our customer support immediately with a detailed description and photographic evidence of the issue. Retain all original packaging and avoid any modifications or attempts to repair the item, as this may affect your eligibility for a refund.


Additional Terms:

  • Our policy aims to be fair and transparent. We seek to resolve all valid concerns to your satisfaction while protecting against unreasonable demands or expectations regarding minor imperfections.
  • We reserve the right to amend this policy at any time to reflect changes in our operational capabilities or adjustments in our product line.


We appreciate your understanding and thank you for respecting the terms of this policy. Our goal is not only to provide a high-quality product but also to ensure that your experience with our brand is positive and satisfactory.