Skip to main content

Welcome to I’M NOT A BARISTA’s shipping page, where we aim to explain our shipping processes and policies clearly and concisely to ensure a smooth experience for all our customers. As a small team dedicated to the coffee community, we appreciate your understanding and patience as we manage each order with care.

Shipping Information for MOMENTEM Grinder

In our commitment to providing quality products and transparent service, we have a specific shipping process for our MOMENTEM grinder. As this is a specialty item that embodies our dedication to the coffee community, we handle each order with additional care and attention.

No Initial Shipping Fee:

Currently, for the MOMENTEM grinder, we do not charge an upfront shipping fee when you place your order. This approach allows us to calculate the most accurate and fair shipping cost closer to the dispatch date, ensuring you don’t overpay due to estimations.

Accurate Shipping Cost Notification:

Once your MOMENTEM grinder is ready to be shipped, we will email you detailing the shipping costs. At this stage, you will have the option to specify your preferred shipping method, including whether you require a Delivered Duty Paid (DDP) service. We understand that shipping preferences vary greatly depending on location, urgency, and budget, and we aim to accommodate your needs to the best of our ability.

Deciding on DDP:

Choosing a DDP service means that all duties and taxes are pre-paid and you won’t have any additional charges upon delivery. This option is often more convenient but can be more expensive upfront. We will provide you with both DDP and non-DDP shipping options so you can make an informed decision based on cost and convenience.

Finalizing Your Shipping:

Once you receive the email with the shipping cost and details, you will have the opportunity to confirm your preferred shipping method and make the necessary payment. It’s important to us that you receive your MOMENTEM grinder safely and efficiently, and we strive to provide the best shipping options available.

Commitment to Transparency:

At I’M NOT A BARISTA, transparency is at the core of our operations. We assure you that any shipping fees will be communicated clearly and will reflect the actual cost of delivering the MOMENTEM grinder to your doorstep. No hidden fees or unexpected charges will be applied.

We appreciate your understanding and cooperation as we implement this shipping policy tailored to the MOMENTEM grinder. Your support and patience enable us to continue our mission of making a real impact on the coffee community. If you have any questions or concerns about shipping your MOMENTEM grinder or any other product, please do not hesitate to contact us. Your satisfaction and support mean the world to us. Thank you for choosing I’M NOT A BARISTA.

Order Processing and Dispatch:

We typically start shipping orders every Friday after receiving new orders throughout the week. This schedule allows us to consolidate orders and ensure that each package is handled with the attention it deserves. Given our team’s size, if we don’t personally handle your orders in the office, our partner in Hong Kong will manage your order from the local warehouse.

For specific items like our MOMENTEM grinders, which are stored in our office for safety and other reasons, the process involves sending the grinder first to our shipping partner, followed by dispatch to you. While this may add a slight delay, it ensures your grinder arrives safely and securely.

 

Challenges in Shipping:

Shipping to Europe and other regions can be challenging due to high taxes and shipping fees. We continually strive to find the best Delivered Duty Paid (DDP) options for our backers to mitigate these issues. We ask for your patience and understanding as external factors like carrier delays, customs, and import issues may occasionally prolong delivery times.

 

Insurance and Lost Packages:

All orders are insured to their full value. In the unfortunate event of a lost package, we will conduct a thorough trace. Once the shipper has deemed a package lost in transit, we will issue a full refund or dispatch another item, depending on your preference.

 

Duty and Sales Tax:

As I’M NOT A BARISTA acts as a not-for-profit organization, it’s essential to understand that import duties, taxes, and related charges are the sole responsibility of the customer. These vary by country and region and are beyond our control. While we cannot be held responsible for additional incurred duties, we commit to providing any necessary documentation to facilitate customs clearance.

If for any reason these charges are neglected, this could result in your product being returned to us. Please be aware that in such scenarios, the customer will be held liable for all the fees associated with the return. This includes return shipping fees, import tax, and any other charges associated with the return of the product back to us.

For our overseas customers, please note that while we are a global community, due to demand, several of our products may ship directly from our warehouse in Hong Kong. This will be clearly indicated during the checkout process. In these cases, customers are responsible for any import duties and customs related to their respective countries.

 

Sales Tax Information:

As a not-for-profit organization, our primary focus is supporting the coffee community, and all profits are reinvested into our charitable activities. We understand the importance of sales tax and duty implications and advise all customers to be aware of their local regulations and responsibilities when ordering.

We hope this page has provided a clear understanding of our shipping policies and procedures. I’M NOT A BARISTA is committed to ensuring a positive and efficient shipping experience for all our customers. If you have any questions or need further assistance, please do not hesitate to contact us. Your support helps us continue our mission to aid and uplift coffee people worldwide. Thank you for being part of our journey.