Returns
Our return policy lasts 14 days. If 14 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange. Items must be unused and in the same condition that you received them, including original packaging.
For any claims regarding misprinted, damaged, or defective items, please submit them within 2 weeks after the product has been received. For packages lost in transit, claims must be submitted no later than 2 weeks after the estimated delivery date. Errors on our part will be covered at our expense.
If you receive a returned shipment, we will contact you via email. Unclaimed returns will be donated to charity after 2 weeks.
Address and Shipping Issues
Wrong Address: If an address is insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once an updated address is confirmed.
Unclaimed Shipments: Shipments that go unclaimed are returned to our facility. You will be liable for the cost of reshipment to yourself or your end customer.
Returned by Customer: We do not refund orders for buyer’s remorse, and most of our products are personalized and therefore cannot be resold. Size exchanges are at your expense and discretion. A new order must be placed for an updated size at your expense.
Refunds (if applicable)
Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, it will be processed, and a credit will automatically be applied to your original method of payment within a few working days.
Cancellations
Orders not yet shipped can be canceled, but all credit card and processing fees will be subtracted from the refund amount. Pre-order items are generally ineligible for cancellation unless specified otherwise.
Late or Missing Refunds
If you haven’t received a refund yet, recheck your bank account, then contact your credit card company and bank. If after all these steps you still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective or damaged. To arrange for an exchange, please contact us with the details.
Shipping for Returns
You will be responsible for paying for your own shipping costs for returning the item. These costs are non-refundable. High-value items such as MOMENTEM grinder should be returned using a trackable shipping service or with shipping insurance.
Refund Policy Regarding Unpaid Import Tax and Related Fees
If any import tax or other related charges assessed by your local customs are not settled/paid by you, it will unfortunately result in the goods being returned to our warehouse. Given the complex nature of international shipping, and the varied laws across different countries, handling such returns can be a challenging and costly process.
In line with this, we want to inform you that we will only consider refund requests for these returned products after all associated return fees are fully covered by the customer. These costs include but are not limited to: import tax, warehouse processing fees, shipping fees, taxes, duties, et al. These charges must be settled before any refund request will be processed.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU on consumer rights, the right of withdrawal may not be provided for personalized goods, therefore we reserve the right to refuse returns at our sole discretion.
This Policy is governed and interpreted according to the English language, regardless of any translations made for any purpose whatsoever.
We appreciate your support of I’M NOT A BARISTA and our mission. Your understanding and compliance with our refund and return policy help us continue our charitable activities and provide assistance to coffee people in need. Please contact us with any further questions or concerns.
Return and Refund Policy for MOMENTEM Grinder
At I’M NOT A BARISTA, we strive to ensure that each MOMENTEM grinder meets the highest standards of quality and functionality. Due to the high value and intricate craftsmanship of our grinders, our MOMENTEM return and refund policy is designed to honor our commitment to quality while respecting the complexities involved in the production and delivery of our products.
Appearance and Cosmetic Imperfections: We do not offer refunds for minor cosmetic imperfections that do not affect the functionality of the grinder. These include, but are not limited to, slight oxidation, coating wear off, or other superficial marks. Once the original packaging has been opened, it becomes challenging to discern whether such imperfections occurred during manufacturing or post-delivery handling.
Oxidation Coating and Manufacturing Marks: Our MOMENTEM grinders are designed with the utmost attention to detail and quality. As part of the manufacturing process, the metal components of the grinder undergo an oxidation coating treatment to enhance durability and aesthetics. Due to the nature of this process, it is normal to find at least two small marks on the interior of the grinder body. These marks are a result of the coating application and are an unavoidable aspect of the manufacturing method.
Please understand that these minor cosmetic marks are strictly internal and do not affect the functionality or the external aesthetics of your grinder. They are standard across all units and should be considered a part of the unique manufacturing process of your MOMENTEM grinder.
Policy on Cosmetic Imperfections: Given the technical necessity of these marks and their non-impact on grinder performance, requests for returns or refunds based on the presence of these standard oxidation marks will not be accepted. We ensure that these imperfections do not compromise the quality or the intended use of the product.
We appreciate your understanding that these characteristics are inherent to the production of high-quality metal components and do not constitute defects. This understanding is crucial in ensuring that we can continue providing you with a product that meets both your and our standards for quality and performance.
Functional Issues: For functional defects that significantly impact the grinder’s operation, such as serious misalignment, we will consider a refund or replacement on a case-by-case basis. To qualify for a potential refund:
- Issues must be reported within one week of receiving the grinder.
- The product must be kept in its original condition and packaging.
Damage from Misuse: We cannot offer refunds for damages resulting from misuse or accidents post-delivery, such as drops or improper handling that result in misalignment or aesthetic damage.
Procedure for Reporting Issues: If you encounter a functional issue, please contact our customer support immediately with a detailed description and photographic evidence of the issue. Retain all original packaging and avoid any modifications or attempts to repair the item, as this may affect your eligibility for a refund.
Additional Terms:
- Our policy aims to be fair and transparent. We seek to resolve all valid concerns to your satisfaction while protecting against unreasonable demands or expectations regarding minor imperfections.
- We reserve the right to amend this policy at any time to reflect changes in our operational capabilities or adjustments in our product line.
We appreciate your understanding and thank you for respecting the terms of this policy. Our goal is not only to provide a high-quality product but also to ensure that your experience with our brand is positive and satisfactory.
